Patient-centered Treatment for
Critically Ill Patients
Samsung Medical Center,
Head of International Health Services
Jae-joon Lee, MD
Q: Gangnam’s advanced general hospitals are famous for its high success rate of treating serious diseases such as cancer, spinal and cerebrovascular diseases. Could you share an outstanding treatment case and the latest medical technology?
The Samsung Medical Center is known as an advanced comprehensive general hospital for patients with severe illnesses. Medical faculty who are highly recognized locally and internationally are treating patients by using newest medical technology in stem cell therapies, cancer-targeted therapies, and cancer, cardiac and cerebrovascular surgeries. Especially, it has been very successful in treating intractable remote metastatic cancers and the survival rate of elderly cancer patients aged 80+ is high due to its customized therapies such as proton therapy.
Q: What type of personalized care services are there for foreign patients?
Samsung Medical Center’s International Health Services Center provides various concierge services such as airport pickup, transportation, and hotel services to prevent any inconvenience for patients while staying in Korea. There are also English, Russian, Arabic, Chinese and Mongolian coordinators that provide interpretation services. IHS is very convenient and easy to use as is it contracted with global insurance companies. Additionally, it provides various types of meals such as Western, Russian, Halal, and Mongolian, as well as international TV channels.
Q: For a foreign patient who wishes to use a general hospital, it’s not easy to choose a medical team, make an appointment and visit the hospital. What kind of assistance is provided for such patients by hospitals?
It’s not easy to make a doctor’s appointment at a Korean hospital while you are living abroad. Samsung Medical Center’s International Health Services strives to help such international patients. When a patient makes an appointment at Samsung Medical Center via email, phone or online, a coordinator and nurses will request further information on the patient. Once they compile the information, the IHS recommends and arranges the appropriate medical team and suggest treatment plans. They also guide with expected duration of their stay and hospital expenses. If there is a preferred medical staff, patients can directly request.